Return & Refund Policy
We want every order to reach you in perfect condition. If something goes wrong, this page explains exactly what we cover, what we don't, and how to get your refund quickly.
Last updated: May 21, 2026
Important — Please Read Before Ordering
All food products are non-returnable for hygiene and food safety reasons. However, if your order arrives damaged, incorrect, or spoiled — you are entitled to a full refund. Claims must be raised within 24 hours of delivery with photo or video evidence.
Return and Refund Policy Sections
Food Products — Return Policy
- All food products sold by Andhra Store — including pickles, snacks, sweets, oils, and spices — are non-returnable once delivered.
- This applies to both opened and unopened products. Food items cannot be returned for hygiene and food safety reasons in accordance with standard food safety regulations.
- Once a food product leaves our facility and is delivered to you, we are unable to accept it back into our supply chain.
- This policy is in place to protect the health and safety of all our customers and to comply with applicable food safety standards.
When You Are Eligible for a Full Refund
- Product damaged during transit — broken glass jar, damaged lid, crushed packaging, or significant leakage.
- Wrong product delivered — you received a different product than what you ordered.
- Product arrived spoiled, tampered, or with a broken factory seal.
- Item missing from your order — you were charged for a product that was not included in your delivery.
- Product condition is significantly different from what is described on the product page.
How to Initiate a Refund Claim
Contact us within 24 hours of delivery
Refund claims must be raised within 24 hours of your order being delivered. Claims raised after this window cannot be accepted for food safety and logistics reasons.
Send photo or video evidence
Email us at Andhrastore.india@gmail.com or WhatsApp us at +91 8758302568 with clear photos or a short video showing the issue — damaged packaging, wrong product, or missing item.
We verify your claim
Our team reviews your claim within 2 business days of receiving your evidence. We may ask follow-up questions to understand the issue.
Refund is initiated
Once approved, your refund is initiated within 1 business day. The amount is credited back to your original payment method via Razorpay.
What Is Not Eligible for a Refund
- Claims raised more than 24 hours after the delivery timestamp recorded by our courier partner.
- Opened products where the seal has been broken — once opened, we cannot verify the product condition or that it has been stored correctly.
- Taste or spice level preferences — all spice levels and ingredient details are clearly described on each product page before purchase.
- Change of mind after the product has been delivered.
- Products that have been used, consumed in part, or stored incorrectly after delivery.
- Damage to the product caused after delivery by the customer.
Refund Timeline
- Approved refunds are processed within 1 business day of approval.
- The refund amount is credited to your original payment method — UPI, debit card, credit card, or net banking — via Razorpay.
- Funds typically appear in your account within 5–7 business days from the date the refund is initiated, depending on your bank or payment provider.
- We will notify you via email and WhatsApp as soon as your refund has been initiated.
- If you do not receive your refund within 7 business days, please contact us with your order ID and we will investigate with Razorpay.
Order Cancellation Policy
- Orders can be cancelled before they are dispatched from our facility. Contact us immediately by phone or WhatsApp if you wish to cancel.
- Once an order has been dispatched and handed to our courier partner, it cannot be cancelled.
- For prepaid orders cancelled before dispatch, a full refund will be issued within 5–7 business days via Razorpay.
- To check if your order has been dispatched, contact us at +91 8758302568 with your order ID.
Need to Raise a Claim?
Contact us within 24 hours of delivery with your order ID and photo or video evidence.
We respond to all refund queries within 24 hours on business days.